Feedback

The Feedback button sends a note straight to the people who run your Yard instance. Use it for an idea, something that went wrong, or anything else.

Where to find it

• In a workspace: the Send feedback icon in the header, next to the notifications.
• On your organization's pages: the Feedback row in the sidebar, just above your account. On a phone, it is an icon in the header.

All of them open the same dialog.

Send feedback

1. Pick the kind: Idea, Problem or Other.
2. Give it a Title. This is the only field you must fill in.
3. Add Details. For a problem, say what you did, what you expected and what happened instead.
4. Choose Send.

The dialog shows "Sent from" and the page you are on, so you know what goes along. A short "Thanks — sent" confirms it.

If you close the dialog before sending, your draft is kept: open it again and carry on where you left off.

What is sent with it

Along with the kind, title and details, Yard sends:

• who you are (your name and email address);
• the page you were on, without anything after a ? in its address;
• the organization and workspace you were in, kept only if you belong to them;
• the app's version and the size of your window.

Nothing from your canvas, files or chats is attached. If something on the page matters, describe it in the details.

Suggestions from the chat

When an agent cannot do what you asked because Yard lacks the capability, its reply can end with Suggest this to the Yard team: a small form with a title and details already filled in, which you can change before you send it. After sending it says "Sent — thank you". See chat.

What happens next

The people who run your Yard see everything sent, with who sent it and from which page, and mark each one as seen or done.